FAQs

Can I modify the shipping address of my order after it has been placed?

You'll not be able to modify the shipping address after you place an order.

However, if you have entered the wrong address, you may want to cancel the order (before shipping has been done) and re-order the same.

How do I check the status of my order?

The order status is updated automatically in My Account >> My Orders section on the website. You can log in to your account to check the status of your order anytime or you can email us at [email protected] if you have any specific queries regarding your order.

How can I check if Vinod Cookware delivers to my PIN Code?

Visit our website vinodcookware.com & click on the product you want to buy.

On the Product Details Page, enter your area pin code in the Check Pincode Availability field & click on Check. You will get a message on the screen if your area Pincode is serviceable or not.

How do I create a Return Request?

For any order related queries, to return your order – Please email us at [email protected]

How do I cancel the order, I have placed?

You can cancel the order only if the product has not been shipped yet. For any order related queries, to cancel or to modify your order – Please email us at [email protected]

Does Vinod Cookware deliver products outside India?

No. We only deliver orders within India.

What is your Return Policy?

We have a 7 days return policy for our all products. For More details email us at [email protected]

How long will it take to receive my orders?

For all areas serviced by reputed couriers, the delivery time would be within 2 to 7 business days after dispatch (business days exclude Sundays and other holidays).

What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

I should have received my order by now but I haven't. What do I do?

We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in the delivery of your order. If in case you can't find any notification from us and the promised time is over, please write to us [email protected] and we will provide you with a solution.

Is COD option available?

No we do not provide COD option.

Is it safe to save my cards on checkout?

Your card information is saved in a Card Vault with PayU, one of the leading PCI DSS (Payment Card Industry Data Security Standards) compliant payment service providers in India. They use world-class encryption technology to securely share information between Vinod cookware and PayU.

How do I know my order has been confirmed?

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

  • A. Failed transactions are normally rolled back within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please check with your bank for more details.
  • B. If the transaction is successful and the money has been credited to our account we will initiate a refund within 2 business days of your request.