We only accept returns, if the item is bought from our website www.vinodcookware.com and is received by you in any damaged condition. Return of product if bought from any other website will not be considered. The item should be returned to us within 7 days from the delivery, if it's in broken condition or a wrong product received. The item should be unused. We will send you a new replacement unit as soon as we receive the return package.
Incase of any kind of malfunctioning, the item will need to be taken to the nearest service station.
When you return your product, just mention the reason for return, put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is:
Within what time period do I have to return the product?
You need to return the product bought from our store within a period of seven days from the receipt of the shipment.
What is your cancellation policy?
You can cancel your order anytime until your order starts shipping. If you wish to cancel an order that is being shipped, a restocking fee of 25% will apply to your order
How do I return my product to Vinod Cookware?
Please call us at Customer Care # and our customer service representatives will attend to returns related queries.
Customer Care # 022-66211200 (Business Hours: Monday to Saturday 10AM to 6.30PM IST) Email: email@example.com
Key points to be noted while returning the shipment to us:
Customer is responsible about shipping charges for return of products. Customer is responsible about damaged due to returning transit, It is advised that the return packets should be strongly packaged.
If any product which is delivered is not same as per order or in damaged condition then the same will be replaced by us without any charge. (In condition of damaged product it is your responsibility to contact us immediately.)
Vinod Cookware understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order max within 7-8 working days.
We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
- Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
- We ship on all week days (Monday to Saturday), excluding public holidays.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations