Vinod Cookware is the sole owner of the website www.vinodcookware.com. The Policy is applicable to the website.
You may be required to provide personally identifiable information at several different points on our website. By accepting the policy at the time of registration, you expressly approve and consent to our collection, storage, use and disclosure of your personal information as described in this Policy.
What information do we collect?
You can visit/surf our website without providing any personal information. However, if you choose to avail of certain services on our website, you shall be required to provide certain information for the registration or ordering or access to such services.
Such information may include, without limitation, your name, email address, contact address, mobile/telephone number(s), sex, age, occupation, interests, financial information, content, IP address, standard web log information and such other information as may be required for your interaction with the services
What do we use your information for?
- To personalize your experience : Your information helps us to better respond to your individual needs and also for Improve and customize our services, content and other commercial /non commercial features on the website.
- To improve customer service: your information helps us to more effectively respond to our customer service requests and support needs. And also to send you service-related announcements on rare occasions when it is necessary to do so.
- To process transactions : Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To improve our website: Improve our website and enable us to provide you the most user-friendly experience which is safe, smooth and customized.
- To administer a contest, promotion, survey or other site feature: Provide you the opportunity to participate in contests or surveys on our website (If you participate, we may request certain additional personally identifiable information from you. Moreover, participation in these surveys or contests is shall be completely voluntary and you therefore shall have a choice whether or not to disclose such additional information);
- To send you information: Provide service updates and promotional offers related to our services/products.
- The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
- Send you marketing/promotional communications (If you do not wish to receive such marketing/promotional communications from us you may indicate your preferences at the time of registration or by following the instructions provided on the website or by providing instructions to this effect);
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to? Keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We don't disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
You shall be responsible for all the activities happening under your username and you shall be responsible for keeping your password secure. Do not disclose your password to anyone. If you share your password or your personal information with others, you shall be responsible for all actions taken under your username and you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
The security of your personal information is important to us. When you enter your personal information we treat the data as an asset that must be protected and use tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. We work hard to protect your information, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
The Agreement shall be governed by the Laws of India. The Courts of law at Mumbai shall have exclusive jurisdiction over any disputes arising under this agreement.
We only accept returns, if the item is bought from our website www.vinodcookware.com and is received by you in any damaged condition. Return of product if bought from any other website will not be considered. The item should be returned to us within 15 days from the delivery date in the same condition as received by yourself. The item should be unused. We will send you a new replacement unit as soon as we receive the return package.
Incase of any kind of malfunctioning, the item will need to be taken to the nearest service station.
When you return your product, just mention the reason for return, put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is:
Within what time period do I have to return the product?
You need to return the product bought from our store within a period of seven days from the receipt of the shipment.
What is your cancellation policy?
You can cancel your order anytime until your order starts shipping. If you wish to cancel an order that is being shipped, a restocking fee of 25% will apply to your order
How do I return my product to Vinod Cookware?
Please call us at Customer Care # and our customer service representatives will attend to returns related queries.
Customer Care # 022-66211200 (Business Hours: Monday to Saturday 10AM to 6.30PM IST) Email: email@example.com
Key points to be noted while returning the shipment to us:
Customer is responsible about shipping charges for return of products. Customer is responsible about damaged due to returning transit, It is advised that the return packets should be strongly packaged.
If any product which is delivered is not same as per order or in damaged condition then the same will be replaced by us without any charge. (In condition of damaged product it is your responsibility to contact us immediately.)
Vinod Cookware has a transparent and clear Delivery policy for all orders placed on our website, without any special exceptions.
He always realized that stainless steel is a bad conductor of heat, and would not be useful for cookware as the food would get stuck to the bottom. Most of the Indians had the habit of using aluminium, nickel plated brass pots for cooking. This had to be nickel plated every few months, by the kalai wala, who is now extinct.
Vinod Cookware understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order max within 15 working days.
OWe are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
- We offer Shipping on products ordered through www.vinodcookware.com (with in municipal limits of the enclosed list of Towns in India. For delivery outside the municipal limits or outside India please write to us for exact delivery charges.)
- Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
- We make our best efforts to ship each item in your order within 5-10 working days of the order. However in some cases, we may take longer, up to 10 working days, to ship the order as we may have to make the product or procure. In the unlikely event that we are not able to ship your order completely within 15 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.
- We ship on all week days (Monday to Saturday), excluding public holidays.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on Monday to Saturday from 10.00 AM to 6.30 PM on our customer care number : 022-66211200 mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations